All Twisted Few wine club wines must be picked up at the winery in Vallecito. Sorry, there are no pickups in Murphys.
We request that you please try to pick up your selection within 30 days. However, if you get one or two selections behind we will happily hold on to the wine until you can get here to pick it up. But please do let us know your intentions.
If you personally can’t pick up the wine, you can have someone pick it up for you. However please let us know in advance so that our staff knows this person is authorized to pick up your wine for you.
Once you have three selections waiting here for you, however, it will be necessary to put your membership on hold. We will contact you and let you know we have done this, and ask that you let us know what to do with the club selections you have purchased. (Really, we just need to know what your plans are. We’ll happily hold wine longer, and release the hold, as long as you communicate with us.)
Also, 60 days after a selection has been available for pickup, or if it otherwise sells out, we reserve the right to substitute a wine of later vintage or equal value in the event the original selection has sold out.
Shipping Pickup orders: We would be happy to ship your pickup order(s) for the regular Twisted Few shipping rate whenever you need us to. We will endeavo(u)r to consolidate multiple orders to save shipping.
Also, if you have multiple orders to ship that add up to 12 or more bottles, the Twisted Few case shipping rate does not apply – you will be charged the regular Twisted Few shipping rate for every 12 bottles.
Club Shipping orders: At least two weeks before the ship date we will remind you about the upcoming shipment, so that you have time to get us any last minute changes we need to know about. About one week in advance of the ship date we start packing orders, and once your order is packed and ready to ship we can’t cancel it – it is packed and stacked with all of the other orders. We will always let you know what the deadline is via email before every shipment so that you can plan accordingly. (That photo at the right shows what packed and stacked looks like!)
Club Shipping Rates: While we do our best to keep shipping rates under control, we are at the mercy of the shippers’ rates. Therefore, rates are subject to change without notice (alas, usually upward). Remember that shipping on each case of 12 is complimentary!
These policies, like every *%#&@! other thing in the world, are subject to change without notice.